Trading Terms

Opening your account

Before placing an order with us you will need to open a Lillie Brothers trading account, therefore please call our head office 01326 374367 or email us at info@lilliebrothers.co.uk.

Contract

The contract between you and us will be made only when we accept your order. The contract is confidential and intended to benefit you and us only and will operate on these terms alone.

Changes

We may change these trading terms at any time. Any such changes will take affect when notified to you but will not affect any of your orders that we have accepted before such notification. It is your responsibility to check for the up-to-date trading terms.

Pricing

Prices are fixed on the day of delivery, not when your order is accepted. VAT will be charged where relevant and at the applicable rate. We will try to ensure that all advertised pricing is accurate, however, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re-confirming the order or cancelling it. If you notice an error after delivery we will credit your account the agreed amount.

Placing your order

Orders are accepted subject to availability of the product from the manufacture. We will, to the best of our efforts, keep the stock you require. Every effort will be made to ensure that the pack sizes shown are correct, however, manufacturers may change their pack size. If there is a change to the size shown, we will supply the actual pack size at its price.

Promotions

Your delivery day must fall on or between the selected dates of promotion.

Splitting Charges

If you wish, we are able to split many original cases please contact for details 01326 374367

Last orders

Orders must be made by 11pm for your next day delivery. Select products will need 24 or 48 hrs notice, such as with some bakery and meat products.

Delivering your order

Delivery will be made to the address given when you register your trading account. The delivery date and time which we arrange with you, are approximate only. We will not be responsible for late or cancelled deliveries

Risk/Ownership

Ownership of goods ordered from us will remain with us until receipt of full payment from you for of all sums outstanding to us.

Shortages

Please note that any claims must be made with our Driver, or within 24hrs of delivery.

Returns

Damaged goods will be credited if we are informed on receipt of delivery and the damaged goods will need to be returned to us.

Payment

Your account must be settled by the 14th of the following month. If your account is in arrears, we may withhold further supplies. If payment is made by credit card we will charge 2.5% for this, debit cards are free. We reserve the right to change this.

Refunds

As you are invoiced for goods that have been delivered and accepted then a refund will not apply. If you order and pay for your goods, then is a problem occurs then a refund will be available at our discretion.

Durability

Most food products with a life from manufacturer of 12 months or less must, by law, be dated either with a ‘Best Before’ or “Use By” statement. We endeavor to ensure optimum remaining life when we sell products to you. Please check dates at time of delivery with the Driver. We cannot accept returned products relating to coding after this time.

Our Liability

We cannot liability for any failure to perform or for delay’s in performance caused by events outside our control.

 

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